We are all about reducing, reusing and recycling. Whenever possible your order will be shipped in a previously used box and packaged with previously used packaging materials.
Return and Exchange Policy
We are excited about our products and hope that you are as well. If you are not completely satisfied with your items, you can return unworn items in resellable condition within 14 calendar days of the original SHIPMENT DATE for exchange or refund, less the cost of shipping. Please contact us explaining the reason for the return and the order number. Returns are accepted as long as the item is the original condition and unworn with the original packaging and tags. Items that are damaged in transit reported within 7 calendar days of original SHIPMENT DATE are eligible for replacement, exchange or refund.
To return or exchange an item, please contact customer support by emailing firstname.lastname@example.org to make a claim.
Please allow up to 5 business days from the ORDER DATE to process your order and prepare your items for shipping on the SHIPMENT DATE. Once your package is shipped you should receive your order (DELIVERY DATE) within 3-5 business days of your SHIPMENT DATE. You will receive an email confirmation when your order has been shipped. Items ship via UPS or FedEx in most cases. Please contact us for special deliveries and rates outside the 50 United States.
In cases where a product is out of stock and will not reach a customer within the standard shipping time frame, Global Souls will notify customers of the delay and expected arrival time of back-ordered product. All other available items in an order will be shipped within standard time frame. Once backordered items on an order become available, they will be sent separately at no additional cost to complete the order.
By law, items sold by Global Souls Fair Trade and shipped to destinations in the state of Missouri are subject to sales tax.
Actual pieces will vary slightly because each piece is made by hand. Each product may look different in color and size from samples shown by Noonday Ambassadors, images shown online or on printed material.